Privacy Policy
Your privacy is important to us. BDSMGear.com understands that customers shopping for BDSM gear, bondage equipment, leather restraints, dungeon furniture and adult products expect privacy, discretion and respect. We take that responsibility seriously.
This privacy policy explains how BDSM Gear, operated by Micronack Technologies LLC, handles customer information, email communication, payment privacy and discreet shipping.
We Respect Your Privacy
We do not send unwanted mail, unwanted email or unwanted phone calls. We only contact customers when it is necessary to answer a question, complete an order, resolve a payment or shipping issue, or respond to a customer request.
If there is a problem with an order and emails go unanswered, we may use the phone number provided with the order only when needed to resolve the issue. Any contact will remain courteous, professional and discreet.
Personal Information
When you place an order, we may receive information such as your name, billing address, shipping address, email address, phone number and order details. This information is used only to process your order, ship your package, provide customer service and maintain accurate business records.
We do not sell, rent or share your personal information with outside marketing companies.
Payment and Credit Card Information
Your credit card information is not stored by BDSMGear.com. Payment information is processed securely through our payment processor. This helps protect your privacy and reduces the risk of sensitive payment information being stored on our website.
When your credit card statement arrives, the charge may appear under Micronack Technologies LLC, an email address, a phone number or a general specialty store description. BDSM product names and adult wording are not used on your credit card statement by BDSMGear.com.
Discreet Shipping
All packages are shipped discreetly. Orders are packed in standard shipping boxes, Priority Mail packaging, or plain brown boxes whenever appropriate.
The return address uses Micronack Technologies LLC. Product names, BDSM-related wording, bondage descriptions and adult wording do not appear on the outside of the package.
Email Communication
We use email to answer customer questions, confirm order information, discuss custom sizing, provide product help and resolve order concerns. We do not use your email address to send unwanted promotional messages.
If you contact us by email, we may keep your message so we can properly answer your question and provide future customer service if needed.
Custom Orders and Product Questions
If you contact us about custom BDSM gear, custom bondage furniture, leather restraints, collars, cuffs, harnesses or other made-to-size products, we may keep the details needed to build or discuss your item accurately.
This information is used only for customer service, order accuracy and product communication.
Information Shared With Shipping and Payment Services
Some information must be shared with trusted service providers in order to complete your order. For example, shipping information must be provided to the shipping carrier, and payment information must be handled by the payment processor.
We only provide the information needed to complete those services.
Website Security
We use reasonable steps to protect customer information and keep the ordering process secure. No website can guarantee that information transmitted online is completely risk-free, but we work to protect customer privacy and limit the information we store.
Adult Products and Customer Discretion
BDSMGear.com sells adult products intended for adults. We understand that privacy is especially important when purchasing BDSM gear, bondage gear, dungeon furniture, leather restraints and adult products online.
We do our best to protect your privacy from the time you contact us through the time your package arrives.
Contact Us About Privacy
If you have questions about this privacy policy or how your information is handled, please contact us by email:
Our Privacy Promise
We know how important your privacy is, and we will do our best to protect it. BDSM Gear has been a family owned business since 1999, and we value the trust our customers place in us.
John and Starla
BDSMGear.com