Return and Exchange Policy
At BDSMGear.com, we want every customer to order carefully and confidently. Because we sell adult products, BDSM gear, bondage gear, leather restraints, dungeon furniture, and intimate items, our return and exchange policy must protect the health, privacy, and safety of our customers and employees.
Please read this return policy before placing your order. Many of our products are handcrafted, made to order, or considered intimate adult items. For that reason, returns are limited and are generally issued as store credit only.
Returns Are for Store Credit Only
BDSMGear.com accepts eligible returns and exchanges for store credit only. We do not issue cash refunds on non-defective items.
Please order carefully, check product descriptions, review sizing information, and contact us before ordering if you have questions about BDSM gear, bondage equipment, dungeon furniture, restraints, collars, cuffs, harnesses, floggers, paddles, or other products.
Health and Safety Restrictions
Due to health and safety concerns, we cannot accept returns or exchanges on items that may come into contact with bodily fluids or intimate areas. Once these items leave our facility, they are considered used and cannot be resold.
This policy protects our customers, our employees, and the integrity of every order we ship.
Items That Cannot Be Returned or Exchanged
For health and safety reasons, non-returnable items include, but are not limited to:
- Any tacky toy
- Pins, needles, wheels, or items that pierce or break the skin
- Dildos or vibrators
- Enema kits
- Sound sets or urethral items
- Items inserted into the penis, vagina, or anus
- Gag and dildo combinations
- Mouth gags
- Chastity devices
- Cock rings
- Any item that may come into contact with saliva, semen, urine, blood, or other bodily fluids
If you are unsure whether a product is returnable, please contact us before ordering.
Defective Items
If a product is found to be defective within 30 days from the invoice date, please contact us for assistance.
Defective items may be exchanged for the same item only. We do not exchange defective items for different products.
Please email us with your order information, a description of the problem, and clear photos if possible. We will review the issue and provide instructions.
Non-Defective Eligible Returns
We may accept eligible non-defective returns or exchanges within 30 days from the invoice date, provided the item does not create a health or safety risk and is not on the non-returnable list.
All approved non-defective returns are issued as store credit for the item amount only.
The customer is responsible for all shipping charges on non-defective returns and exchanges.
Furniture Orders and Cancellations
Dungeon furniture and other large bondage furniture items often require planning, materials, labor, and production time.
A 25% restocking fee will be charged on furniture orders that are placed and then cancelled after 3 days.
Please review all dungeon furniture details carefully before ordering. If you have questions about size, materials, shipping, production time, or product details, contact us before placing your order.
Lifetime Guarantee Items
Many BDSM gear items manufactured in our shop are covered by our lifetime guarantee. This includes many of the dungeon furniture, leather gear, cuffs, restraints, floggers, paddles, wood products, metal items, and other handmade products we manufacture.
If a covered item manufactured by BDSMGear.com breaks or wears out under normal use, we will repair or replace it free of charge.
The lifetime guarantee applies only to items we manufacture. It does not apply to third-party products, lingerie, videos, vibrators, novelty products, or other merchandise made by outside companies.
For full details, please visit our Lifetime Guarantee page.
Made in the USA Products
BDSMGear.com is a USA company, and many of our BDSM gear, bondage gear, dungeon furniture, leather restraints, collars, cuffs, harnesses, floggers, paddles, wood products, and metal items are handcrafted in the USA.
Because many of these products are handmade or made to order, please review product details carefully before purchasing.
How to Arrange a Return or Exchange
Please contact us before sending any item back. Returns sent without prior instructions may be refused.
Email: webmaster@bdsm-gear.com
Please include your name, order number or invoice information, the item involved, the reason for the return or exchange request, and photos if the item is defective or damaged.
Our Return Policy Summary
- Eligible returns and exchanges are for store credit only.
- Non-defective eligible returns must be requested within 30 days from the invoice date.
- Defective items may be exchanged for the same item only.
- Health-risk items and intimate adult products cannot be returned or exchanged.
- Customers are responsible for shipping charges on non-defective returns.
- Furniture orders cancelled after 3 days are subject to a 25% restocking fee.
- Items manufactured by BDSMGear.com may be covered by our lifetime guarantee.
Our goal is to provide quality BDSM gear, bondage gear, dungeon furniture, leather restraints, handmade products, discreet shipping, and fair service while maintaining strict health and safety standards.