Contact BDSM Gear
Have a question about our handmade BDSM gear, bondage furniture, leather restraints, floggers, collars, cuffs, harnesses, product sizing, shipping, returns, or an existing order? We are happy to help.
Email BDSM Gear
The best way to contact us is by email:
We usually respond within one business day, and often much sooner.
Questions About Custom Orders
Many of our BDSM products can be customized. If you need a different size, a special option, or have a question about whether a product will work for your needs, please email us before ordering.
When contacting us about a custom order, please include the product name, the size or change you are asking about, and any details that may help us answer accurately.
Questions About Existing Orders
If you are contacting us about an order you already placed, please include your name, order number if available, and the email address used when placing the order.
Shipping, Returns and Product Questions
Many common questions are answered on our information pages. Before emailing, you may want to visit:
Discreet Customer Service
We understand that privacy matters when ordering BDSM gear, bondage equipment, leather restraints, and dungeon furniture online. Emails are handled discreetly and professionally.
Orders from BDSMGear.com are shipped discreetly using the business name Micronack Technologies LLC. Product names, BDSM-related wording, and adult descriptions do not appear on the outside of the package.
Handmade BDSM Gear Since 1999
BDSMGear.com is a family owned USA company serving the BDSM community since 1999. We are not a faceless warehouse or a dropship-only website. We are real people who care about our products, our customers, and the reputation we have built over more than 25 years in business.
Thank you for supporting a small family owned business.